Man — Water Care in Port Macquarie, NSW



Frequently Asked Questions

  • If it has been more than a year, it’s time for an inspection
  • Moved into a new house and are unaware of the tank’s history
  • The water has a strange colour, smell or taste

Your tank should be regularly cleaned, not just for the health of your family and pets, but because it also prevents debris wearing out tap washers and dirty water permeating your plumbing and white goods.

It is possible and we recommend an inspection and clean if required. We will advise you on the right course action if water testing is required.

We only charge for our cleaning and repair service, all quotes conducted over the phone and are free. We can also conduct free inspections when we are in your area.

NSW Health recommends tanks should be examined for sludge at least every 2 to 3 years. However if you have recently purchased a property with a water tank and don’t know its maintenance history, we strongly recommend you get it cleaned prior to moving in.

If you’re able to, you can check your guttering and roof catchments. This should be done every 3 to 4 months. Be wary of overhead power lines, if they are too close, talk to your power company before attempting any maintenance. However if you prefer, we can look after everything for you.

For all other aspects of tank maintenance, we advise calling us. Do-it-yourself tank cleaning can be dangerous if you are unaware of OH&S guidelines.

We have specialised equipment to vacuum the slurry out leaving your water clean. If your tank walls are grimy or covered with mould and algae, we will need to drain your tank and scrub the walls.

  • Inspection of gutters & pipes
  • Advice on tree & shrub removal that may be polluting the water catchment areas
  • Inspection of the water tank
  • Removal of debris & sludge from the bottom of the water tank
  • In some cases, the entire tank will be emptied & scrubbed
  • Sludge will be diverted up to 40 metres away from the cleaning site

Rainwater goes on quite a journey before it makes it into your tank. It can collect lots of debris when it lands in your gutters, such as bird and animal droppings. If you’re experiencing a strange smell in your water, call our team. We’ll check the state of your gutters and catchment, and test your water for E-Coli bacteria.

No. We are able to direct the sludge 40 metres away from the water tank.

All tanks vary, so it would be best to call us so we are able to discuss your situation and then quote over the phone.

It is best not to but you will be able to use it straight away after we have finished.

This could be caused by acidic water. We can recommend ways to rectify this issue.

If you can’t find the answer for the question you’re looking for, call us. We’re happy to help.

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